Cancellation Not Working

Hello Adobe Support,

I hope you are doing well.

I would like to kindly request a refund for a subscription charge of approximately 340,000 UZS made on 30.05.2026 at around 02:40–02:41.

I did not plan to continue my subscription and unfortunately forgot to turn off the auto-renewal before the payment was charged. This renewal was unintentional, and I no longer wish to continue the subscription.

I would sincerely appreciate it if you could review my situation and consider a refund. Thank you very much for your time, understanding, and support.

Best regards

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.