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Participant
January 20, 2021
Question

Cancellation of Adobe creative cloud

  • January 20, 2021
  • 2 replies
  • 180 views

Hi there! i am trying to cancel and i have no idea I was in the annual plan. It was not made very clear and I am not paying the rest of the cancelleation fee.

What can you do to me?

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2 replies

John T Smith
Community Expert
Community Expert
January 20, 2021

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

Community Expert
January 20, 2021

You should be more careful before subscribing to a plan and read the terms carefully. For now, I would suggest you talk to the support team and see if they can provide you some relief. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan