Cancellation of annual, billed monthly payment. Cancelling in the last month of subscription

Question

Hi,I would like to cancel my annual, month‑to‑month Creative Cloud subscription. My first payment date was 03 February 2023. When I select “Cancel Plan,” the system notifies me that an early cancellation fee will be charged.I’m struggling to understand why this fee applies. I only have 11 days left in my current annual subscription period, and I have already paid for the last full month. Could you please clarify why an early cancellation fee is being charged in this situation?Thank you.

Kanikas · Answer

Hi nicolette_1683,

We're here to help you. I see you have an active Photography plan under the same ID as with the forums. The subscription is an annual subscription paid monthly. You plan will renew in August for another year. If you wish to cancel now, there will be a cancellation fee which is taken if we cancel before the completion of one year contract.

Please see this link for more details: https://adobe.ly/3LK5sYQ.

Hope this helps.

^KS

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