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neelam_4744
Participant
March 12, 2025
Question

cancellation of my Adobe Acrobat Pro subscription and a full refund

  • March 12, 2025
  • 2 replies
  • 360 views
Dear Adobe Customer Care Team,

I am writing to request the immediate cancellation of my Adobe Acrobat Pro subscription and a full refund of ₹1,596.54, paid on December 24, 2024. I enrolled in the subscription based on the understanding that a one-week free trial would be provided, allowing me to assess the service. However, this trial was not provided, and I have encountered technical issues that have rendered the service unusable.

Subscription Details:

  • Order Number: AD03085024809CIN
  • Amount Paid: ₹1,596.54
  • Payment Date: December 24, 2024

Issues Encountered:

  • Non-provision of the promised one-week free trial.
  • Technical difficulties preventing access to and use of the service.

Requested Actions:

  1. Immediate Cancellation: Cancel my Adobe Acrobat Pro subscription effective immediately.
  2. Refund Processing: Process a full refund of ₹1,596.54 to my original payment method.
  3. Confirmation: Provide written confirmation of the cancellation and refund.
  • Contact Information:
  • Name: Neelam Agarwal
  • I expect a prompt resolution to this matter. If I do not receive a response within 14 days, I will have no choice but to escalate the issue through appropriate consumer grievance forums and seek assistance from my bank, HDFC Bank, to initiate a chargeback for the disputed amount.

Thank you for your immediate attention to this matter.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

try67
Community Expert
try67Community Expert
Community Expert
March 12, 2025

This is not Adobe Customer Care.

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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