Cancellation of photoshop renewal subscription fee after expiry date

There is no way to opt out of the auto-renewal. If you want to cancel the subscription, you have to go into your account and do so manually. Just refusing to pay won't do it, and Adobe will probably send you to collections if it goes on long enough.

You can also talk to customer support about canceling the subscription. If you cancel in the month prior to the autorenewal date, there is no fee. If you cancel within 14 days after the autorenewal date there is, I believe, no fee. If you cancel after those 14 days, there is a cancellation fee of 1/2 of the remaining subsciption time. So if you have 11 months left, you'll be charged for 5 1/2. It's possible that the CSR might waive the cancellation fee if you explain that you didn't understand how to do it properly, but it's at their discretion and there's no guarantee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. If someone contacts you by email, it is probably a scammer. Block and report them.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.



If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html