Skip to main content
Q
Quinn5E90
Participant
December 27, 2020
Question

Cancellation of Plan

  • December 27, 2020
  • 1 reply
  • 214 views

How in the bleep do I cancel my my student monthly subscription!!! I have been on the computer for over an hour and you do not make this process easy, in fact I would say it is hidden. Adobe you are a software company and very smart so you must be making this difficult for a reason - oh that's right you charge my credit card every month. It's COVID and I'm graduated now - let me cancel please!!! 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 27, 2020

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    Do be aware that cancelling early has a fee of 1/2 of the remaining contract

    https://www.adobe.com/legal/subscription-terms.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices