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Clive358761123ezu
Participant
March 5, 2024
Question

Cancellation of plan

  • March 5, 2024
  • 3 replies
  • 223 views

Does anyone know where I can find the cancellation date of my plan? Everytime I go on to try to cancel it advises there is an early cancellation fee, and trying to find a real person at adbode to speak with to find out the details seems almost impossible.

 

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3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 6, 2024

Hi @Clive358761123ezu,

As per your account info, you have an active subscription since last 2 years and 20 days. The subscription has auto renewed with annual commitment.

We'd recommend taking a look at this article before proceeding with cancellation: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

We hope it helps. 

Let us know if you have any questions.

 

Regards,

Shivangi

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 5, 2024

    Log in to your Adobe account and click this link https://account.adobe.com/plans I think your date is there

    K
    Krispymation
    Participant
    March 5, 2024

    I also need to cancel my plan! I've been having the same issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 5, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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