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Neha Marimuthu
Participant
March 11, 2026
Question

cancellation of refund and pay back

  • March 11, 2026
  • 3 replies
  • 32 views

I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I forgot to cancel the 7-day free trial before it ends. My Gcash was charged with the amount of ₱1,624.00 as the 1 year subscription of the app. 

 

I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase.

 

I really am hoping to be refunded as I need the money for my tuition fee for my college studies. I have no means to purchase such huge amount of money. I really need the money for my studies. I just forgot to cancel before the free trial ends.

 

Please help me with the refund. I can't afford that amount and accidentally purchased the 1 year subscription and forgot to cancel the free trial. Google Play won't allow me to refund that's why I am humbly asking ffor your consideration.

 

Attached below are proofs of payment and purchases. Please let me know if you need more proofs and information regarding this request.

 

Thank you for your understanding and time. I really hope to hear from you soon.


Kind regards,
Ally

    3 replies

    kglad
    Community Expert
    Community Expert
    March 11, 2026

    p.s. nothing’s attached.

    Peru Bob
    Community Expert
    Community Expert
    March 11, 2026

    If the purchase was through the Google Store, only they can issue a refund:

    If you purchased from third-party providers

    If you purchased your subscription through a third-party provider (such as AppleGoogle, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account.

    from here:

    https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    kglad
    Community Expert
    Community Expert
    March 11, 2026

    are you, at least. subscribed to the student subscription, https://account.adobe.com ?