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Darwin28702177cp25
Participant
March 4, 2023
Answered

Cancellation of subscription

  • March 4, 2023
  • 1 reply
  • 328 views

Good afternoon Adobe team,

 

I completed my postgraduate studies in December 2022, and shortly afterwards my university disabled my email account. I was unable to see the auto-renewal email in January 2023 and was therefore unable to cancel the auto-renewal (without a cancellation fee).

 

Given my circumstances - where my email was disabled and I was unable to cancel the auto-renewal - I'm simply seeking to cancel my subscription at the end of the billing month without a cancellation fee. I'm not seeking a refund for Jan and Feb 23. I have no need to use Adobe pro products anymore.

 

Kindly seeking your assistance on this matter. Regards, Darwin.

    This topic has been closed for replies.
    Correct answer kglad

    these are user forums. contact adobe support.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 4, 2023

    these are user forums. contact adobe support.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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