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rob_6052
Participant
August 21, 2025
Question

Cancellation of subscription

  • August 21, 2025
  • 1 reply
  • 358 views

I've seen similar issues, but none that seems to match my situation exactly.

 

My subscription runs out in 12 days, but has an auto-renew on it. I want to cancel the subscription, but get a message that I will be charged something like $150 NZD. I want to cancel the subscription now, or change my settings so the auto-renew doesn't happen. I cannot seem to do this in the admin console.

 

#account #cancellation

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 21, 2025

that doesn't make sense, IF your 12th monthly payment has been received (after which there's no cancellation fee until the renewal subscription starts).

 

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
what's your start date?

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 21, 2025

    Thanks for writing  in, @rob_6052. I reviewed your account details and found that you have two subscriptions.

    1. Adobe Acrobat Studio: Trial with 5 days left.

    2. Adobe Photography plan(20GB): 1 year 1 month and 19 days old. The term end will be July 31, 2026.

    Since the 2nd plan is annual (paid monthly), you are being asked to pay early termination fees for cancelling the plan before term end. 

    This is the reason you are getting that prompt. I hope it clarifies the query. You can also refer to this article: https://adobe.ly/4fQCUHJ

     

    Let me know i you have any additional questions.

    ^SG

      R
      rob_6052Author
      Participant
      August 21, 2025

      But how do I stop the subscription? I can't do it now, because it will charge me. I can't see any setting that allows me to prevent auto-renewal. So when it auto-renews, my assumption is that it will sign me up for another year, and apply a termination fee. If you are able to access my account, can you at least prevent the auto-renewal?

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