Participant

Answered

Cancellation of subscription and refund of payment

17 replies
2221 views
Translate

How to refund my payment in adobe acrobat

Cancel subscription

This topic is closed to new replies. Start a new post to keep the conversation going.

gupta shivangiCorrect answer

Legend

Hi AUSamanda11,

We appreciate you reaching out. As per your account details, I confirm that you have cancelled your Adobe Acrobat Pro subscription today. The last transaction was made on August 29, 2025.

Refunds can only be initiated if the cancellation is done within first 14 days of subscribing(including trial).

Let us know if you have any questions.

^Shivangi

Emanuel Cretu

Participant

I would like to cancel and have a refund of the monthy subscription of £21.98 with Adobe Dreamweaver, where can I do this.

I was notified that the transation was done last Tuesday the 27th. Since I applied for a free 7 day trial on the 18th of Friday; and Im repling within the 14 day grace period.

Translate

kglad

Community Expert

@Emanuel Cretu

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Translate

charo solana

Participant

Hi! I need to cancel my Illustrator subscription. I can't find how to do it, could you please explain me?

Thanks!!!

Translate

Peru Bob

Community Expert

@charo solana

See here::

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/manage-account/using/update-billing-information

Translate

TARIK ALKAN

Participating Frequently

!!! URGENT !!! Hello Authorities, I registered for the Adobe Reader trial in June 2025 and today, a payment was deducted from my account because it was the first time I had money in it. As soon as I saw this, I immediately canceled my account. I request that the amount be returned to my account.

Translate

kglad

Community Expert

@TARIK ALKAN

please don’t post duplicate messages.

Translate

K

kacie_marie_0009

Participant

Can you please refund me the money because it was just too expensive for me and I already cancelled the subscription.

Translate

kglad

Community Expert

@kacie_marie_0009

did you cancel within the refund period?

Translate

TARIK ALKAN

Participating Frequently

!!! URGENT !!! Hello Authorities, I registered for the Adobe Reader trial in June 2025 and today, a payment was deducted from my account because it was the first time I had money in it. As soon as I saw this, I immediately canceled my account. I request that the amount be returned to my account.

Translate

A

AUSamanda11

Participant

I have just cancelled my Adobe subscription for the second time after realising an un authorised payment (from the cancelled subscription) has been taken out of my bank account. Can someone please respond regarding a refund. I would also like to understand how that transaction transpired, considering.

Translate

gupta shivangiCorrect answer

Legend

Hi AUSamanda11,

We appreciate you reaching out. As per your account details, I confirm that you have cancelled your Adobe Acrobat Pro subscription today. The last transaction was made on August 29, 2025.

Refunds can only be initiated if the cancellation is done within first 14 days of subscribing(including trial).

Let us know if you have any questions.

^Shivangi

Translate

J

jethro_federico_1311

Participant

I was about to cancel my subscription and then i was charged for the yearly subscription and i only applied for 7 days trial and continued it for a month, please just charge me for a monthly subscription instead of yearly. I've already cancelled the subscription. Thank you

Translate

Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

I’ve reviewed the Adobe account associated with the Adobe ID you’re using in this community and can confirm that the refund has already been successfully initiated from our end.

Please note that the refunded amount may take 10 to 14 business days to reflect in your account, depending on your bank’s processing timelines.

For more information about refund policy, please check the help page https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Hope this information will help .

Translate