Cancellation of subscription and request for refund

Question

Dear Team Adobe,I subcribed to adobe apps for free trial but could not cancel the app during the free trial period because i couldnt find the cancellation option. i was charged n 25th November 2025 and 03/12/2025. I tried to cancel the subscription again after i was charged on the 25th November only to see another charge on the 3/12/2025. I would be grateful if you could properly cancel the suscriptions for me and refund my money back since i only used the app for few days during the free trial.

kglad · Answer

no one can cancel for you. you must cancel your own plan(s).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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