Hi @magical_dancere54a,
I understand you're looking to cancel your subscriptions, and I can see how this situation may be frustrating.
After checking your account details, I found that you currently have two active subscriptions: Adobe Acrobat and Creative Cloud Pro. Both plans have been active for more than six months and have outstanding payment dues.
Under Adobe's subscription policies, a plan cannot be canceled while there are pending dues on the account. To proceed with cancellation, you'll first need to resolve the outstanding balance. The following article may help:
Retry a failed or missed payment: https://helpx.adobe.com/in/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html
Once the payment issue is resolved, you can follow the steps in this article to cancel your subscriptions:
Cancel your Adobe trial or subscription: https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
Please note that since your plans are on an annual commitment, an early termination fee may apply. You can find more information here:
Understand Adobe's subscription terms and refund policies: https://helpx.adobe.com/in/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html
I hope these resources help clarify the next steps. If you have any questions while going through the process, please feel free to reply here, and the community will be happy to assist further.
Warm regards,
Shivangi
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