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J
JACOBO2
Participant
December 30, 2019
Question

CANCELLATION OF SUSCRIPTION

  • December 30, 2019
  • 1 reply
  • 507 views

DOES ANYONE HAS AN EMAIL ADDRESS OR PHONE NUMBER SO I CAN CANCEL THE SUSCRIPTION....I DOWNLOADED A FREE TRIAL FOR A MONTH.....I DO NOT WANT TO BE CHARGE AND IS VERY DIFFICULT TO FIND THEIR INFORMATION.

 

SENT AN EMAIL TO Message....adobe.com AND IT SAYS THE INBOX IS FULL

 

PLEASE ADOBE IF YOU READ THIS, CANCELL PLEASE MY INFORMATION

This topic has been closed for replies.

1 reply

Just Shoot Me
Just Shoot Me
Legend
December 30, 2019

You login to your Adobe Account on the Adobe main website, Adobe.com, and you can cancel whatever subscription you signed up for.

 

Here are the 2 places to Cancel a subscription.

 

 

 

 

 

J
JACOBO2Author
Participant
December 30, 2019

I HAVE BEEN TRYIN THAT......THERE ARE TWO BUTTONS THAT SAYS DESACTIVED AND THAT IS WHAT  I  DID....BUT HAVE NOT RECEIVED ANY CONFIRMATION

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
December 30, 2019

You don't deactivate a subscription, you cancel it. Go to https://account.adobe.com/plans. There should be a button or something that will let you cancel your subscription, unless, of course, it has already started. (NB: I don't have a subscription I can cancel so I can't give you a better description here.)

 

<removed: it wasn't you I was thinking of regarding the use of all caps. If you ever come back to the forums, though, remember that all caps is considered shouting and should be avoided.>

 

ETA: Adobe NA is on break until after New Years. Note that only an Adobe employee/CSR can help you with billing or subscription issues. Those of us who are ACPs or MVPs are users like yourself; we do not work for Adobe and have no access to Adobe's internal systems.

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