cancellation of the plan

Question

My son, without my knowledge, bought an annual plan with a monthly fee of over 30 euros, I cannot cancel this plan because they ask me to pay for it, what can I do to turn it off permanently because I will not use it, my son said that he was not sure what he was doing, but he came Please, help me, it's a lot of money.

Peru Bob · Accepted Answer

See here:https://helpx.adobe.com/manage-account/using/cancel-subscription.htmland here:https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Peru Bob · Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded