Cancellation on the same time with confirmation email about cancellation, however...

Forum|Forum|1 year ago
December 5, 2024
1 reply
568 views

Hi!

I registered for the Adobe program on November 02, but cancelled the same day because the package was not what I expected. I received a confirmation email when I cancelled the program.
I was shocked to find that a monthly fee had been deducted from my account after the 7 day free period

I have confirmed AGAIN the cancellation and am now being asked to pay 151.30€. Again, I had already cancelled Adobe on 02 November and received a confirmation email.
What should I do?

Account management

This topic has been closed for replies.

Kanikas

Community Manager

Hi herédi_6442,

As I understand you were charged for the subscription even after cancelling the same. I checked your account and see that the Photoshop subscription that you had purchased is still in the canceling state. Could you please share the confirmation email that you received in a private message? We will get it check from our team.

Have a nice day.

Thanks
^KS

D

dominique_9986

Participant

Hey

with regards to the above I have experienced the same thing signed up for a trail and canceled it a day before the trail period expired end Oct but have been billed on the 2nd Nov and 2nd Dec and when i went into my account the system wants to charge me penalities to cancel

Please assist me as i need this subscription canceled and my NOV and Dec charges refunded

I have a confirmaiton email to say the service was canceled in OCt

Kanikas

Community Manager

Hi dominique_9986,

Adobe charges you a cancellation fee when the free cancellation period is over which is 14 days from the day of first payment taken. Now if you want to cancel before 1 year you may have to pay a cancellation fee. You may have to contact support for help on this issue. You use this link to contact support: https://adobe.ly/3ZBvn9g. Hope this helps.

Thanks
^KS

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