Skip to main content
5
56fifa GLMV37567365lywp
Participant
May 22, 2024
Answered

Cancellation plan and get refund

  • May 22, 2024
  • 4 replies
  • 352 views

Hey, i need please a help with a cencellation plan and get a refund Because every time I try something, it reports problems with the payment card and I can't change the payer, which I need to do, and the agent in the chat is not helpful, so I'm completely lost and don't know what to do. Money left my account on 17.5.24 for a subscription that I probably didn't buy, I was just trying the free version and then I canceled it, so I absolutely don't understand how something could be charged. I had my account in the negative for two days because of this.

    This topic has been closed for replies.
    Correct answer gupta shivangi

    Hi @56fifa GLMV37567365lywp 

    I appreciate you reaching out. I checked and found that you have pending payment issue with your account. Since this is a public forum, we won't be able to share more details.

    You may need to reach out to our support team for help.

     

    Regards,

    Shivangi

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2024

    with payment issues, you have to fix those before you can make any subscription changes (including cancelling).

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    May 23, 2024

    Hi @56fifa GLMV37567365lywp 

    I appreciate you reaching out. I checked and found that you have pending payment issue with your account. Since this is a public forum, we won't be able to share more details.

    You may need to reach out to our support team for help.

     

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2024

    what did the chat agent say?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices