Cancellation Policy Applies after Marketing Email Convinced me to stay....

The free months was a customer retention incentive.  If you had no intention of using the software for a year, you could have said "no."

I get these offers all the time when I try to cancel a monthly service -- Satellite TV, Streaming, Phone/ISP, etc...  Most companies do everything they can to keep their customers.

With a browser that accepts cookies and does not have script blockers or VPN enabled, please log-in to your account portal below.
https://account.adobe.com/plans

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen  Type AGENT in the chat prompt followed by ENTER key.  Wait for a human.
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Hi there,

We appreaciate you writing in. Happy to help!

We hear where you coming from however, the subscription has already been 3 months and 6 days which is more than 3 months offered.

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

As suggested earlier by @kglad you can contact the Support team if you have any questions regarding billing and cancellation.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true