Cancellation subscribtion

Forum|Forum|4 months ago
September 24, 2025
1 reply
112 views

My trial subscribtion was thru 8/15/25 and as you can see, I cancelled on 8/13/25. However I was just notified by our accountant that we have been charged on 8/15/25 and again 9/15/25. I would like the money to be returned on the credit card that you charged to. I have sent another cancellation today as well, do whatever it is that you need to do to make sure this is NOT charged again on this credit card!

Here is the proof that it was cancelled on Aug 13, 2025.

Thank you,

Melody

[Attachments removed]

Cancel subscription

try67

Community Expert

This is not Adobe Customer Service. You should contact them directly.

I will also remove the files you attached here, as they contain your private information, which you should never post to a public forum.

M

melody_8112Author

Participant

I have been unable to find a direct way of contacting customer service. Do you have an email for them?

try67

Community Expert

Use one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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