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michaelaw40725562
michaelaw40725562
Participant
April 26, 2017
Answered

Cancellations and auto renewal

  • April 26, 2017
  • 3 replies
  • 1869 views

Hi I cancelled my contract within 14 days of the renewal (today - renewal date was 19th April) but it said I would be charged 50% of my yearly fee as cancellation when I pressed cancel! I'm within 14 days and I can see from MANY forums this is something that Adobe has done a lot to people unsubscribing but everyone who has been within 14 days of renewal gets a refund, can you just not charge me and save me the hassle of all this??? Its really terrible customer service that I even have to email or post about this really it should be a given that if you cancel within 14 days of renewal you won't be charged - 50% of the yearly fee is just ridiculous!!!

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You need to contact support directly if you want them to address this issue.  Posting in the forums is no guarantee of them seeing/dealing with it.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

    3 replies

    A
    ashlee98A1
    Participant
    December 3, 2020

    I have the same issue, I have been paying the annual plan monthly, the direct debit is from my hubby's account, I just remembered it is Nov, but today when I try to cancel plan, I found the cancelling fee is AUD 149.00 for the balance of the year. They have renew the plan without noticing me! This is ridiculous!

      Ani*Adobe
      Community Manager
      Ani*AdobeCommunity Manager
      Community Manager
      April 26, 2017

      Hi there,

      Case is currently escalated to senior team and support will reach out to you shortly with an update.

      ^Ani

      michaelaw40725562
      michaelaw40725562Author
      Participant
      April 28, 2017

      still no reply, no update, awful customer service

      Ned Murphy
      Ned MurphyCorrect answer
      Legend
      April 26, 2017

      You need to contact support directly if you want them to address this issue.  Posting in the forums is no guarantee of them seeing/dealing with it.

      For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

      Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

      https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

      michaelaw40725562
      michaelaw40725562Author
      Participant
      April 26, 2017

      have contacted, am awaiting a reply, spoke to someone on chat who said they could have waived it before i cancelled but not after?! they are transferring me to another department who may be able to help apparently...

      michaelaw40725562
      michaelaw40725562Author
      Participant
      April 26, 2017

      So after 2 hours and 5 people Im having no luck. After the 3rd person I was told it was all sorted and that she would get my refund issued however we got cut off when i went to put in my card details and now I'm being given the run around again by the two customer service people I've spoken to, I've been told its going to be two days before it can be resolved even though it already had been. absolute joke. terrible customer service.

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