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Participant
March 5, 2021
Question

Cancelled account and I’m still being charged

Hi, I cancelled my personal account a couple of months ago because my work started to provide Adobe for me, but I'm still being charged for the months I've had the account cancelled. Problem is sisnce the account is cancelled now when I try to log in to verify the problem, Adobe says this account doesn't exist... a never ending loop, Please help! I can't afford this and I can't find a costumer service representative to help either... 

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1 reply

kglad
Community Expert
Community Expert
March 5, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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