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kiera0101
Participant
December 29, 2020
Answered

Cancelled Account Still Being Charged!

  • December 29, 2020
  • 3 replies
  • 2744 views

I gave the Adobe support team a call and they ensured my account was cancelled and gave me a refund for the months I had been charged after cancellation and yet today I check my bank statement and I've had more money taken from me. Why am I still being charged even though I cancelled my account? I'm very fed up with having to keep calling the support team, isn't there anywhere I can talk to someone through a chat? I'd also like another refund please. There must've been a mistake somewhere 😞 I can't afford to loose this money! 

    Correct answer Jeffrey_A_Wright

    Keira, I am sorry you have encountered so many problems managing your membership.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-17171400-J7N7.  I am showing that both memberships have been canceled. If you are seeking a refund, then please update your active support case if you have not already made the request.

    3 replies

    A
    Anna24837926bfgb
    Participant
    June 13, 2022

    Same thing is happening to me.  I called and confirmed on March 24th that my free trial was cancelled. Just noticed that I've been billed for 3 months and when I tried to cancel my plan it say i owe the remaining agreed upon amount.  When I called March 24th, I told them I had another account with another id and so I have been paying 2 times a month for the last 4 months.  I would like this resolved as soon as possible. 

      E
      Eugene230144695lix
      Participant
      February 5, 2022

      I have canceled my daughter suscription about year ago and i thought that is it. and I am still geting chaged for it., i am still paying for it  even my daughter school closed down by now, so now I only have her email address and I can not reset her psssword because her school does not exist anymore.

      I will never use adobe againe, its unacceptable when every other program/software on the web so easy to cancel and you never get charged. Most be something very wrong with adobe system, in this day and age its not accetable!!

       

       

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity ManagerCorrect answer
        Community Manager
        December 29, 2020

        Keira, I am sorry you have encountered so many problems managing your membership.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-17171400-J7N7.  I am showing that both memberships have been canceled. If you are seeking a refund, then please update your active support case if you have not already made the request.

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