Cancelled account & they're still scamming

Question

I signed up for the trial & cancelled before the 14 day period. I have a “we’re sorry to see you go” email from them on 1/11.26.  Yesterday I got an email that my payment failed. At this point we’re very used to being scammed so I just tried to cancel the account again. This time they said I cannot cancel or they will charge me an early cancellation fee. I can't find a customer service number or any way to resolve this. The only thing it allows me to do is update payment information.

Jeffrey_A_Wright · Accepted Answer

I am sorry for any difficulties you have been encountering, @LSH99 . The method of payment you used to evaluate our services was not accepted. You can use the steps listed at https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html to correct your account.

Once the account is in good standing you can then see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to complete the self-cancel process.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded