Hi there, I recently cancelled Adobe before the 14 days. Instead of giving me a refund like they said they would money was taken from my account.Now one thing is when I bought the After Effects they did not charge my account originally I'm a little confused on why they took money from my account now instead of doing that beforeBecause right now they just stole money when they said you'd get refunded before the 14 days are up (in which, I cancelled before so my money in my account should've stayed the same since it was never taken out)

Participant

Question

Cancelled before 14 Days, NO Refund given at all, instead they took money from my account

Forum|Forum|1 year ago
May 6, 2025
1 reply
377 views

Hi there, I recently cancelled Adobe before the 14 days. Instead of giving me a refund like they said they would money was taken from my account.

Now one thing is when I bought the After Effects they did not charge my account originally
I'm a little confused on why they took money from my account now instead of doing that before
Because right now they just stole money when they said you'd get refunded before the 14 days are up (in which, I cancelled before so my money in my account should've stayed the same since it was never taken out)

Billing

kglad

Community Expert

what was your trial start date per the start email from adobe?

what was the cancellation date per the confirmation email?

V

valerie_5398Author

Participant

Yesterday, May 4th
And ithe cancellation date per confirmation email said it will end May 5th, aka when I cancelled it

Kanikas

Legend

Hi valerie_5398,

We are here to help you. I see that you had purchased an After Effects subscription, which was cancelled, and I see that a refund has also been issued for the same. Kindly wait for 5-7 days for a refund.

Let me know if there is anything else you need help with.

Thanks
^KS

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