Cancelled before 14 Days, NO Refund given at all, instead they took money from my account

Hi there, I recently cancelled Adobe before the 14 days. Instead of giving me a refund like they said they would money was taken from my account.

• Now one thing is when I bought the After Effects they did not charge my account originally 
• I'm a little confused on why they took money from my account now instead of doing that before
• Because right now they just stole money when they said you'd get refunded before the 14 days are up (in which, I cancelled before so my money in my account should've stayed the same since it was never taken out)