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D
DreadStarX
Participant
August 29, 2020
Answered

Cancelled But Still Charged

  • August 29, 2020
  • 2 replies
  • 1450 views

Hello,

I cancelled my Adobe account, or so I thought I did back around the 8th of August. I went through the motions of cancelling it, and I'm still getting charged. My work pays for it, which I didn't know before I got it. Now I'm finding out that I have to pay a $40 cancellation fee as well? That's some scam level BS right there. I'm not happy about this at all.

    Correct answer Manan Joshi

    See the subscription rules at the following link.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    To resolve the extra charge you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    2 replies

    G
    Gregory24558960lznd
    Participant
    August 5, 2022

    Adobe has been charging me for 3 seperate accounts for an extended period. Canceling has been a nightmare and theh make impossible. There seems to be a company policy to squeeze as much out as possible. Company this size knows exactly how to manage it mismanage this situation.  

      M
      Community Expert
      Manan JoshiCommunity ExpertCorrect answer
      Community Expert
      August 29, 2020

      See the subscription rules at the following link.

      https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      To resolve the extra charge you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html
      Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
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