cancelled free trial last day and charged

Question

hello.

please help me.

I thought my trial was going to be for a month but instead I was charged a week later (Today). As my bank blocked the transaction, it alerted me and I logged in. That's when I noticed what had happened.

I cancelled my plan (now the 'manage' button is no longer there; it only says 'view' or 'update plan') but the transaction is still there.

I tried to look for a refund button but cannot find it and this system where you cannot get in touch with anyone from Adobe is making me feel claustrophobic.

Please help.

Dj_Creative_enthusiast · Answer

Hi,

Thank you for posting your query here.

I would like to inform you that Adobe offers complete refund if you cancel your Subscription within 14 days from the date of purchase.

Please refer to the following cancellation guidelines for your reference : https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You may as well contact Adobe Support Team and discuss about the early termination fee waiver by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

Thank you.

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