Skip to main content
C
C33469812s2yk
Inspiring
July 11, 2025
Answered

Cancelled my free trial before it ends but still charged

  • July 11, 2025
  • 2 replies
  • 1131 views

I have downloaded free trial of the Adobe Illustrator and when I tried to cancel it, it offered an extension of the free trial for another 7 days which I agreed. However on that day, they charged my credit card with name: Illustrator ADOBE.COM IE. I talked to the customer service and he said: "I have checked all my records and also with our Backend Team as well for you. Unfortunately, I regret to inform you that the charge matching the information could not be found. In this case, I would kindly request you to contact your Respective Bank at the earliest to Dispute this charge and request for Chargeback (Refund) from the bank. "

 

I searched the web and many has the same problem. Is this Fraud commited by Adobe to knowingly charged our credit card even we ended the free trial before it ends? Anyone reported to the police?

    Correct answer C33469812s2yk

    I completely understand how frustrating and alarming this situation must be.

    Please rest assured that Adobe takes the security of our users' data extremely seriously. Our platform is built with industry-standard encryption and security protocols to protect all personal and payment information. If your card was used without your authorization, it’s highly likely that the card details were compromised through another source, not through Adobe’s systems.


    ^Shivangi


    I contacted 4 supports and finally Alviya found a solution to the issue.

    He said: while purchasing the plan on this account you made a typo error and the plan was purchased on a wrong email to which I don't have access.

     

    Though I don't quite understand why it could happen as I have logged into my own account when purchasing the plan (actually subscribed to free trial). Anyway, Alviya was able to cancel the subscription finally.

    2 replies

    H
    hafiza_7261
    Participating Frequently
    October 5, 2025

    Me too ive cancel the plan within 7 days of free trial for last month but just now i got notification tht Adobe ilustrator has deducted my bank acc. Please help me on how to get refund

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2025

    @hafiza_7261 

     

    what's your account show?

    H
    hafiza_7261
    Participating Frequently
    October 5, 2025

    Your acc has being charged for rm66.50 by adobe 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 11, 2025

    check your account, https://account.adobe.com

    what's it show?

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 11, 2025

    Hi @C33469812s2yk,

    Thanks for reaching out to the community. As per your account details, you subscribed to Adobe Illustrator on June 27, 2025 and cancelled it to July 10, 2025 which is the 14th day.
    Trial lasts for 7 days and this is the reason you have been charged. However, Adobe offers full refund if the subscription is cancelled within 14 days. You can contact our support team here: https://adobe.ly/4lHJH8e

    They'll help you with the process.


    ^Shivangi

      C
      C33469812s2ykAuthor
      Inspiring
      July 11, 2025

      No, I tried to cancel my account on July 4th and the system offered me to extend my free trial for another week till July 12th. That's why I only cancelled on July 10. I have contacted your support twice and both times they insisted NOTHING has been charged to my account. That's why I am so frustrated.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices