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Participant
August 10, 2025
Question

Cancelled my free trial before it ends but still charged

  • August 10, 2025
  • 1 reply
  • 61 views

I downloaded a free trial of Adobe Premiere. However, I canceled it, and they charged my credit card. I spoke with Adobe's Virtual Assistant, and it is showing me an invoice for $22.99. Can anybody help in this regard? Thanks!

1 reply

kglad
Community Expert
Community Expert
August 10, 2025

check your account, https://account.adobe.com

does it show your cancellation?

 

did you get (and save) the email confirming your cancellation?