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bayan_6337
Participant
July 10, 2025
Question

Cancelled my plan but still getting charged

  • July 10, 2025
  • 1 reply
  • 270 views

 

I have cancelled my annual subscription in April 2025. I received an email confirming the cancellation. However, I have been changed for a new year and been charged for 3 months now. I need help in activating my cancellation please.
 
 

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 10, 2025

Hi @bayan_6337,

We appreciate you reaching out. As per your account info, you have an active subscription to Adobe Acrobat Standard since 1 year 2 months and 2 days. The subscription renewal email was sent to your registered email address 1 month prior to renewal i.e. April 07, 2025.

You can still cancel your plan following the steps listed here: https://adobe.ly/3IdZ5ei

However, you must go through the cancellation terms and conditions before proceeding: https://adobe.ly/3TwZFGs

Let us know if you have any additional questions.


^Shivangi

B
bayan_6337Author
Participant
July 10, 2025

I have cancelled my plan in April and received a confirmation email about that. See below. 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 10, 2025

Thanks for sharing the screenshot. As stated in the screenshot, the complimentary access to Adobe Express has ended but Adobe Acrobat Standard was not cancelled.

I hope it clarifies the doubt now.


^Shivangi

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