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Participant
September 9, 2025
Question

Cancelled my subscription for Indesignbut had already paid for a month. Now I can't access .

  • September 9, 2025
  • 2 replies
  • 62 views

I have just paid for a months subscription for Indesign because I only needed it for one project. I cancelled my subscription so I wouldn't accidentally end up paying for another month. It now seems like you have revoked access even though I already paid for the service. I should be able to use the software as I already paid for a whole month. Please help?

2 replies

kglad
Community Expert
Community Expert
September 9, 2025

cancellation is usually immediate.

 

check your account, https://account.adobe.com

what's it show?

Jeffrey_A_Wright
Community Manager
Community Manager
September 9, 2025

Amalie, thanks for posting about your recent subscription commitments. I can confirm that you did complete the self-cancel process listed at https://adobe.ly/42fOFSm. Since you canceled so quickly, refunds issued will take 14 days to process, and access was discontinued. Please see https://adobe.ly/4mbLanl for more details on using a month-to-month plan. ^JW