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dki_k
Participant
Sep 3, 2026 5:42 PM UTC
Answered

Cancelled my subscription – no confirmation of refund

I started the InDesign free trial on August 19. Trial supposedly ended on August 26.

Today (September 3), I canceled my subscription, expecting a refund because I saw this on Adobe’s website:

But I received no confirmation of the refund. What gives?

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    Sep 7, 2026 3:37 PM UTC

    Hi dki_k

    I confirm Adobe has initiated a refund 3 days ago. Please wait for 10-12 days for the refund to get processed.

    Let us know if you have any additional questions.
    ^Shivangi

    ^Shivangi
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    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 7, 2026 12:49 PM UTC

    refunds are automatic and take up to 14 days to complete.

     

    meanwhile, check your account, https://account.adobe.com to confirm everything is cancelled and save your trial start and trial cancellation emails from adobe.

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    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    Sep 7, 2026 3:37 PM UTC

    Hi dki_k

    I confirm Adobe has initiated a refund 3 days ago. Please wait for 10-12 days for the refund to get processed.

    Let us know if you have any additional questions.
    ^Shivangi

    Translate
    ^Shivangi
    dki_kAuthor
    Participant
    Sep 8, 2026 8:41 AM UTC

    Hi! Thank you, I confirm I’ve received the refund.

    I would just like to note I had to get in touch with support to trigger the refund – it wasn’t automatic, perhaps that’s a bug on Adobe’s side?

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