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Cancelled my Subscription successfully and was STILL Billed the next Month!

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I cancelled my plan 2 days ago and received a cancellation confirmation (Attached). Today I was issued an invoice [invoice number: 3597366913] for 16.4 USD (Attached). I Checked my account and it shows no active plans, and there is no option to manage or cancel anything. Why is this happening and how can I refund my money and ensure this NEVER happens again?

invoice.pdf

AkanshaAshraCorrect answer

Community Manager

Hi efficient_Buttercup3ec2,

We can see that you have already been in touch with our support team under case ID ADB-47381440-H6J2.

The refund has been initiated and should reflect in your account within 10–14 days.

If there's anything else you'd like us to look into, please let us know here. You can also continue the conversation through your existing support case for any updates.

We appreciate your patience, and we're here if you need any further assistance.

^Akansha

E

efficient_Buttercup3ec2Author

Participant

Another proof how my account looks like even though I was charged! The plan is canceled, I already canceled it before I was charged again!! I want a refund, this is a fraud!

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E

efficient_Buttercup3ec2Author

Participant

I have already posted the cancellation email in my main post and my Account is already showing that I don’t have a plan. how can’t you confirm that! I have already attached it again for you here.

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kglad

Community Expert

@efficient_Buttercup3ec2

again, contact adobe support per @Jeff_A_Wright’s suggestion.

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AkanshaAshra

Correct answer

Community Manager

Hi efficient_Buttercup3ec2,

We can see that you have already been in touch with our support team under case ID ADB-47381440-H6J2.

The refund has been initiated and should reflect in your account within 10–14 days.

If there's anything else you'd like us to look into, please let us know here. You can also continue the conversation through your existing support case for any updates.

We appreciate your patience, and we're here if you need any further assistance.

^Akansha

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Jeff_A_Wright

Community Manager

Thank you for posting, Efficient_Buttercup.

I understand how frustrating it is to receive an additional charge after believing your subscription was successfully canceled, especially when your account no longer shows any active plans.

I was able to confirm that a charge was processed on October 1. I'm not able to confirm that the subscription was canceled on September 29, as described in your post.

Because this situation requires a review of the account's billing and cancellation history, please get in touch with us directly:

https://adobe.ly/4hYi7Vb

A member of our team can review the account records, determine why the October 1 charge occurred, and discuss any available refund options.

Please let us know if you have any additional questions, Efficient_Buttercup. ^JW

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