I cancelled my plan 2 days ago and received a cancellation confirmation (Attached). Today I was issued an invoice [invoice number: 3597366913] for 16.4 USD (Attached). I Checked my account and it shows no active plans, and there is no option to manage or cancel anything. Why is this happening and how can I refund my money and ensure this NEVER happens again?
Thank you for posting, Efficient_Buttercup.
I understand how frustrating it is to receive an additional charge after believing your subscription was successfully canceled, especially when your account no longer shows any active plans.
I was able to confirm that a charge was processed on October 1. I'm not able to confirm that the subscription was canceled on September 29, as described in your post.
Because this situation requires a review of the account's billing and cancellation history, please get in touch with us directly:
A member of our team can review the account records, determine why the October 1 charge occurred, and discuss any available refund options.
Please let us know if you have any additional questions, Efficient_Buttercup. ^JW
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