Cancelled payment and change of plan

Hi @nesienesa,

Thanks for reaching out. I could not find any active subscription associated with this email address now. You canceled the subscription yesterday. However, I can see that you had subscribed to Adobe Acrobat Pro and Standard both. You canceled the subscription yesterday. This was the reason you were getting double charged.

Let me know if you have any questions. 

^SG

@nesienesa  The email about the unpaid payment for the previous version likely triggered because of the timing of your plan change. Adobe's billing systems might operate on a different time zone than where you are live. So, even though you changed your plan on the same day the old one was due to renew in their time zone, their system might have already initiated the renewal process for the previous plan. That's why you should always do it a couple or three days beforehand (due to internet being down, servers down, computer breaks!)

Since you were charged for the cheaper plan for this month and then cancelled it, your account should indeed show no active plan. However, that doesn't automatically resolve the pending payment for the previous subscription. Adobe will likely continue to try and collect the payment for the previous plan since their system registered a renewal before the cancellation took effect in their time zone.

Before you send any money, I would strongly recommend contacting Adobe Customer Support directly to explain your situation. You can usually find their contact information on the Adobe website at the very bottom, either through a chat function or a phone number. Explain clearly that you changed your plan due to affordability as a student, that you were charged for the new, cheaper plan, and that you then cancelled it. Mention that the email about the unpaid payment seems to be for the previous plan that you intended to cancel by switching. Good luck!