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Participant
September 9, 2026
Question

CANCELLED PLAN, STILL GETTING BILLED AND PRICE HAS INCREASED

  • September 9, 2026
  • 3 replies
  • 9 views

I cancelled my plan in August, went through the confirmation process to make sure it was cancelled, but now I'm being told to pay for September, that my annual plan renews in October and the price has increased. I’ve tried again but it wants me to update my payment details (my card expired at the end of August) and pay for September before I can cancel my plan again????

 

You guys are really pissing me off, and on top of that, I was charged twice in August from two different bank cards????????????? One of which hasn’t been on a file for months now?????

 

    3 replies

    Community Expert
    September 9, 2026

    Check your account to see if you are still subscribed to something https://account.adobe.com/plans

    It could also be a case that the previous cancellation did not go through. Did you get the confirmation email when you cancelled?

    -Manan
    Participant
    September 9, 2026

    (The username is default. Eww)

    kglad
    Community Expert
    Community Expert
    September 9, 2026

    @Vibrant_helperab87 

     

    contact adobe support via social media, or use chat if your account still shows a subscription.