Cancelled Subscription and got Paid

Forum|Forum|3 months ago
October 12, 2025
1 reply
177 views

Hello Adobe Support Team,

I am seeking your help as I cancelled my monthly subscription yesterday on 11th-Oct as it was going to be renewed today on 12th-Oct.

Then today I just got a message from my bank that Adobe susbcription got charged and I see my a bill on my account although I did a success cancellation yesterday!

So how does this happen and why there is no a direct support link to open a ticket for registered accounts?!

Peru Bob

Community Expert

Check your account:

https://account.adobe.com/

What dos it show?

H

hanee_9362Author

Participating Frequently

It shows very strange thing that it has monthly membership but showed as discounted to Zero, also the manage plan is showing Zero. However before I cancel my membership yesterday it was showing the monthly amount.

kglad

Community Expert

it doesn't look like you canceled. did you get a confirmation email about the cancellation?

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