A

Anonymous

Answered

Cancelled subscription but still charging the account?

Forum|Forum|5 months ago
March 25, 2026
10 replies
885 views

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However, I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.

The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago.

Thank you

Correct answer kglad

you only cancelled ai for acrobat. you probably failed to cancel your acrobat subscription.

check your account to confirm, https://account.adobe.com

F

Friendly_soldier6cef

Participant

I have canceled my account - I continue to get charged for adobe - I do not have access to the resources that are associated with the 29.00. I have asked for assistance but not received any. Adobe has been charging me for several months and I keep reaching out to get help. I was able to recoup 2 months of payments once.

kglad

Community Expert

@Friendly_soldier6cef

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the billed account. then check that account, https://account.adobe.com

any subscriptions?

ShivangiGupta

Community Manager

Thread summary

A user cancelled a plan on their Adobe subscription ahead of the deadline and received a confirmation that the cancellation was processed. About a week later, the user received an email stating there was a billing issue and that payment had failed, indicating a charge attempt despite the earlier cancellation.

kglad (Community Expert), identified that the user had only cancelled the "AI Assistant for Acrobat" add-on and likely had not cancelled the separate Acrobat subscription itself, and recommended checking the Adobe account to confirm which plans remained active.
Manan Joshi (Community Expert) noted the discrepancy between the cancellation email, which referenced "AI Assistant For Acrobat," and the billing issue notice, which was attempting to charge for Acrobat Pro. He advised checking the account to confirm what subscriptions remained active before updating billing information, since doing so could trigger a charge that would then need to be refunded.
A similar user in the thread reported the same experience of being charged after cancelling, and kglad asked them to check what their Adobe account showed for active plans.

Solutions suggested by Adobe

Check your Adobe account plans page to see exactly which subscriptions and add-ons are still active, since cancelling one product or add-on does not automatically cancel a separate, related subscription.
https://account.adobe.com/plans
If you have more than one plan or add-on, cancel each one individually, as each must be cancelled separately to fully stop billing.
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
If your account shows a billing issue or failed payment notice, review it carefully before adding new payment details, since resolving the issue could trigger a charge for a subscription you intended to cancel.
https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

^Shivangi

R

reza tawakuli

Participant

This is unacceptable as I cancelled subscription but Adobe still picked money from my account. I need you ro refund my money.

kglad

Community Expert

@reza tawakuli

what’s your account show, https://account.adobe.com ?

jamesnev123

Participant

Same thing happened to me and many others. Adobe clearly makes the process of unsubscribing intentionally obscure to squeeze dollars out of users.

kglad

Community Expert

@jamesnev123

adobe makes these forums available to anyone who needs help with any aspect of adobe’s apps (past and present). posting in them gets you quick help.

do you need any help?

kglad

Correct answer

Community Expert

you only cancelled ai for acrobat. you probably failed to cancel your acrobat subscription.

check your account to confirm, https://account.adobe.com

M

Manan Joshi

Community Expert

Are you due for any refunds? If not then I am not sure what needs to be done here. Because if you update the billing it seems you will be charged and then you would have to follow up to get a refund. Please check you account once to confirm if you are still subscribed to something. Because the emails says you cancelled “AI Assistant For Acrobat” but the billing issue is trying to charge for Acrobat Pro.

-Manan

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