Cancelled subscription but still charging the account?

Thread summary

A user cancelled a plan on their Adobe subscription ahead of the deadline and received a confirmation that the cancellation was processed. About a week later, the user received an email stating there was a billing issue and that payment had failed, indicating a charge attempt despite the earlier cancellation.

• kglad (Community Expert), identified that the user had only cancelled the "AI Assistant for Acrobat" add-on and likely had not cancelled the separate Acrobat subscription itself, and recommended checking the Adobe account to confirm which plans remained active.
• Manan Joshi (Community Expert) noted the discrepancy between the cancellation email, which referenced "AI Assistant For Acrobat," and the billing issue notice, which was attempting to charge for Acrobat Pro. He advised checking the account to confirm what subscriptions remained active before updating billing information, since doing so could trigger a charge that would then need to be refunded.
• A similar user in the thread reported the same experience of being charged after cancelling, and kglad asked them to check what their Adobe account showed for active plans.

Solutions suggested by Adobe

1. Check your Adobe account plans page to see exactly which subscriptions and add-ons are still active, since cancelling one product or add-on does not automatically cancel a separate, related subscription.
   https://account.adobe.com/plans
2. If you have more than one plan or add-on, cancel each one individually, as each must be cancelled separately to fully stop billing.
   https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
3. If your account shows a billing issue or failed payment notice, review it carefully before adding new payment details, since resolving the issue could trigger a charge for a subscription you intended to cancel.
   https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html