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seg70
Participant
February 18, 2026
Question

cancelled subscription but v still being charged

  • February 18, 2026
  • 2 replies
  • 12 views

I canceled my subscription I. 12/2025, but I’m still being charged for it

    2 replies

    kglad
    Community Expert
    Community Expert
    February 18, 2026

    ..and if your credit card is being billed fir an account you don’t recognize, report fraudulent use to your credit card company.

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    February 18, 2026

    @seg70 thanks for posting about the problems you are encountering managing your commitments to Adobe. I can confirm that there are no active subscriptions or recent transactions associated with the account you used to create this public discussion thread.

     

    Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with the recent charge and the active subscription. You will need to log in under the correct account if you want to access the services you are paying for or to cancel your subscription, ​@seg70 .