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warren0D4C
Participant
August 15, 2020
Answered

Cancelled subscription still taking payment

  • August 15, 2020
  • 3 replies
  • 578 views

I received a confirmation email regarding a cancelled Photoshop subscription back in December 2019 but despite this Adobe continue to take payement from me - my subscription ended months a go. What's going on??

This topic has been closed for replies.
Correct answer Manan Joshi

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 17, 2020

Please log-in to your account below to ascertain exactly what you're paying for.
https://account.adobe.com/plans
If you still need help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
August 15, 2020

Sorry to hear of your problem. As we here on these forum are only users like you we can not help with Account Problems so follow the link above to the Adobe Support chat system.

 

But I must ask how you did not noticed your CC was being charged for 8 months now for something you thought you had Canceled? 

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
August 15, 2020

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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