Cancelled the subscription but still charged

Question

I was sent a reminder in May 2021 that the subscription will get renewed on 15th of June.  It is annual and charged monthly.  So I proceeded to cancel the subscription as I wasn't using it anyway.  However the charge comes again in June and also in July.  I don't expect missing out excuses from Adobe.  Please do the right thing by getting my subscription cancelled and refund the extra amounts charged.

John T Smith · Answer

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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