Cancelled trial on Aug 5, charged on Aug 12. [Branched & moved from other topic]

Question

on the very first day of the trial period, I went out of use and received a
notification from your company by mail.

Adobe creative cloud

Adobe

Cancellation confirmation

We've processed your cancellation request. Your service will end on
05-August-2021 (PT).

After that, your account will revert to a basic, free level of
membership. Free memberships retain limited access to Creative Cloud
services and 2GB of complimentary online storage. (You may need to delete
files to meet your new storage limitations.)

Keep exploring Creative Cloud, and we wish you well in your future
endeavors.

On August 12th my personal bank account was debited from my personal bank
account by Adobe Creative Cloud for a monthly subscription in the amount of
12.09 Euros.

Kanikas · Accepted Answer

Hi there,

I see you have an account under the same ID as with forums. The susbcription under this id has been cancelled and the amount that was charged has been refunded succesfully. You will see the amount in your account within 5-7 business days.

Thanks
Kanika

Nancy OShea · Answer

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]CONTACT ADOBE SUPPORT:================Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpenPhone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded