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Cancelling

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Hi I want to cancel my account. The option to cancel is not available to me in my plans section. I find the website very difficult to navigate

cancel subscription

ShivangiGuptaCorrect answer

Community Manager

Hi @Caoimhe19814479,

Thanks for reaching out. I reviewed your account details and found that you have an pending dues on your Adobe Photoshop subscription. Cancellation can only be done when the subscription is active with all the dues clear.

Please refer to this article to know how to fix it: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I hope it helps.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Caoimhe19814479,

Thanks for reaching out. I reviewed your account details and found that you have an pending dues on your Adobe Photoshop subscription. Cancellation can only be done when the subscription is active with all the dues clear.

Please refer to this article to know how to fix it: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I hope it helps.

^Shivangi

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^Shivangi

Nancy OShea

Community Expert

Trials convert to paid plans after 7 days.

Log-in below with your Adobe ID (email) and password.

https://account.adobe.com/plans

Click on Manage Plan for more options.

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Do you have another email address and Adobe account?
This link will help you find the account that is charging your card
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

If you do not have a subscription contact the fraud number for your credit card

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kglad

Community Expert

do you have a payment problem?

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John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel
Log in and go here to check your account to determine your status https://account.adobe.com
You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund

To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

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Caoimhe19814479Author

Participant

Thank you but this does not work. There is no option for me to view my plan and cancel. I never signed up to photoshop.. ever. This is a scam

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Peru Bob

Community Expert

@Caoimhe19814479

Did you ever use a trial?

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