CANCELLING

Question

how to cancel all our adobe plans, we were told we had 3 months free, which we never got, we have tried constantly to stop the plans and have followed the video on how to do it, no cancel plan or delete plan or mange plan ever comes up on the screen, PLEASE HELP SOMEONE, THEY ARE STILL TRYING TO GET MONEY OUT OF OUR BANK, didn't realise how greedy this company could be. even the chat which I printed proves what I have just said, but makes no difference, even though we put a reply to the email, that came back saying they could not answer it. WATCH OUT FOR THIS TRAP.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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