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Participant
September 23, 2020
Question

Cancelling

  • September 23, 2020
  • 2 replies
  • 262 views

Im trying to cancel my student licence. How on earth can I do that?

This topic has been closed for replies.

2 replies

Community Expert
September 29, 2020

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

I am not sure if uninstallation needs a connection to the server. See this for instructions on uninstallation.
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Ville5EAFAuthor
Participant
September 23, 2020

Now it also seem that i cant use any of the programs anymore but I got an email that said that my payment has been processed.

Ville5EAFAuthor
Participant
September 23, 2020

And I cant uninstall anything because servers are unavailable.