Skip to main content
D
defaultk7gcg34um82c
Participant
March 10, 2021
Answered

cancelling a student Creative Cloud account

  • March 10, 2021
  • 3 replies
  • 601 views

Hello,

My daughter had a student account for creative cloud for a graphic design class. I paid for the monthly fee  on my credit card. She is no longer a student but I am still getting charged. She, of course, no longer remembers her account number or login credentials. How do I get this off my card? 

The number on my credit card bill just puts me into a menu where I have to know the extension of the person I am calling. I have no idea, of course. Adobe support wants me to log in. Again, I have no idea.

Do I just work with my credit card company and dispute the charge?

    This topic has been closed for replies.
    Correct answer John T Smith

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11885718
    -do be aware that cancelling early means paying 1/2 of the remaining time as a fee
    -or cancel via Chat link https://helpx.adobe.com/contact/support.html

    Be sure to remain signed in with your Adobe ID before accessing the link
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    3 replies

    C
    Cari256907081r4h
    Participant
    August 17, 2022

    How did you find a support professional?

     

    We have the same problem.  We can't log in - so how am I supposed to cancel this puppy? 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 17, 2022

    Please go to Adobe Customer Service (make sure to allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 10, 2021

    >She, of course, no longer remembers her account number or login credentials

     

    Pen + Paper = Note for the future

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    March 10, 2021

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11885718
    -do be aware that cancelling early means paying 1/2 of the remaining time as a fee
    -or cancel via Chat link https://helpx.adobe.com/contact/support.html

    Be sure to remain signed in with your Adobe ID before accessing the link
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    D
    defaultk7gcg34um82cAuthor
    Participant
    March 12, 2021

    Thanks for your help. I was able to connect with an agent, and after a whole lot of hoops, figure out her log in and get the charges stopped, plus reversed for the last couple of months. I had been all over Adobe's sites trying to figure this out.

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices