Cancelling a subscription

Question

Hi I would like to cancel my subscription. I tried sending an email last week but it bounced back to me, and I am not finding the option to cancel in app. May you kindly assist. Thank you.

gupta shivangi · Accepted Answer

Hi @Sinethemba_Nene2508,Thanks for reaching out. I checked your account info and found that there are pending dues on your account. You won't be able to cancel the subscription if the payment is not cleared.Whom did you try sending email to? Adobe support does not work through email.Please refer to this article before you follow the cancellation process using the articles shared by the expert above: https://adobe.ly/4jBmvHULet me know if you have any questions. We are here to help.^Shivangi

Peru Bob · Answer

See here:https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmland here:https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlIf you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

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