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Garthur_
Garthur_
Participant
June 3, 2026
Answered

Cancelling a subscription for photoshop

  • June 3, 2026
  • 2 replies
  • 21 views

I got a subscription for adobe around October 2026 but got charged twice and thought nothing of it. One charge on the 2nd of the month and one on the 6th of the month. I was getting charged £40 when I was only supposed to be charged £20.

Then at Easter in April, I cancelled the subscription and paid the remaining amount and thought nothing of it.

But I am still being charged £20 on the 2nd of the month by Adobe despite having cancelled this subscription. What can I do, because I simply cannot afford it anymore but I also have no subscriptions running according to my profile? 

    Correct answer ShivangiGupta

    Hi ​@Garthur_,

    We appreciate you reaching out. I confirm that there has been no transaction requested by Adobe post April 04, 2026. 
    When did you see the recent transaction? Did you contact your bank about it? Do you have any other email address associated with Adobe?

    Please refer to this article to identify any unknown charge on your account: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

    Let us know if you have any questions.

     

    ^Shivangi

     

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 8, 2026

    Hi ​@Garthur_,

    We appreciate you reaching out. I confirm that there has been no transaction requested by Adobe post April 04, 2026. 
    When did you see the recent transaction? Did you contact your bank about it? Do you have any other email address associated with Adobe?

    Please refer to this article to identify any unknown charge on your account: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

    Let us know if you have any questions.

     

    ^Shivangi

     

    ^Shivangi
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 3, 2026

    ​@Garthur_ 

     

    First, read this thread:

    https://community.adobe.com/announcements-5/cancelled-subscription-still-getting-charged-432416

     

    After you read it, repost to the Account, Payment, and Plan forum. Adobe Employees can look at your account information.

    https://community.adobe.com/account-payment-plan-4

     

     

    EDIT: This thread has now been moved to the Account, Payment, & Plan forum.

     

     

    Jane

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