Cancelling Accidental Subscription

Question

Hello!I needed Indesign to complete an Assignment for University, therefore I went to the Adobe website and bought Indesign. My bank details were already there, therefore the purchase happened instantly. I later realized that instead of buying the monthly plan I had ACCIDENTALLY bought a one year plan! The problem is I only needed the program for that one assignment and I did not realize that I had purchased a one year plan! I ACCIDENTALLY made the purchase 24 days ago. Can I still get a refund?Hope to hear from you ASAP!Thank you!

kglad · Accepted Answer

and make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html before cancelling.

????????_5452 · Answer

Hello,

I am requesting a refund for my recent Adobe subscription payment. On 18 July 2025, my card ending in 5314 was charged 14.55 USD (Transaction ID: 221695000217496) for Adobe services.

I did not intend to continue this subscription, and I have not used the service since the renewal date. Please cancel my subscription and process a refund for this charge.

For your reference, here are the payment details:

Card number: 5269********5314
Transaction date: 18.07.2025
Amount: 14.55 USD
Currency exchange rate: 533.61
Operation: Покупка с нашей карты в чужом устройстве (IRL, 044-207-3650, Adobe.com)

Adobe ID (email): [сенің Adobe-қа тіркелген email]

Thank you for your assistance.

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