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A
aidan_4416
Participant
June 19, 2025
Question

Cancelling Adobe subscription with money back

  • June 19, 2025
  • 2 replies
  • 467 views

Hi there, i got a subscription with adpbe acrobat pro for the free trial, however, my account was charged and now when i am trying to cancel it is says i will be able to manage my plan soon, however it has been over a week since i started this supposed free trial, i am trying to redeem the 30 money back guarantee, however it isnt letting me cancel the subsription. Can someone please help, i dont want to risk paying more because i couldnt manage my plan

2 replies

U
unathi_7471
Participant
July 11, 2025

I'm that situation too. I wanted to cancel the free trial,I could not until they deducted this morning. I am trying to cancel yhe subscription but I do not see the cancel plan option. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 11, 2025

there's no cancel option if there's a payment problem.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 11, 2025

Thanks for reaching out, unathi_7471. I looked into your account details, however there is no active or trial subscription associated with this email address. Did you subscribe to the trial using a different email address?

Please share it with me through direct message. I'll look into the details.

^Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 20, 2025

use an updated non-opera browser in private/incognito mode.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 20, 2025

Thanks for writing in @aidan_4416,

We appreciate you reaching out. Upon reviewing your account details, I noticed that you have used the Adobe Acrobat Pro trial in May, 2025 already. The trial can only be availed once. 
This is the reason you are being asked to pay when you are trying to cancel the plan.

Please refer to this article for help: https://adobe.ly/3FWcTt5

Let me know if you have any additonal questions.
^Shivangi

A
aidan_4416Author
Participant
June 21, 2025
Hi Shivangi,

That is fine, however it is not letting me cancel future payments through the manage plan window. I have tried this in multiple search engines and in incognito however it is not letting me cancel the plan. Could you please give me a way to cancel future payments.

Kind Regards,

Aidan
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