Cancelling Creative Cloud Pro and my Lightroom photos

Question

My Creative Cloud Pro plan is about to expire and I no longer want to continue using it, but I do want to keep using Lightroom on my iPhone. An Adobe chat agent just told me that I cannot cancel Creative Cloud Pro without losing access to all my photos in Lightroom (imo, it seemed he was just keen on selling me a different plan and was not invested in my concern). I've used Lightroom for years free of charge before I signed up for Creative Cloud Pro. Is there a way to revert to the free Lightroom version before canceling Creative Cloud Pro? Or is that agent wrong to begin with?

kglad · Accepted Answer

you'll lose cc storage space, but otherwise you can cancel. and you can/should download the files you want by

using a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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