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Cookie5EFC
Participant
May 6, 2021
Answered

Cancelling free adobe creative cloud membership

  • May 6, 2021
  • 3 replies
  • 615 views

I have tried to cancel my free adobe creative cloud trial since a week ago, because I don't use it but I can't cancel it from my plans page on my account because it only says to switch to a new memerhsip but it says that I'm still on my free trial, and I can't seem t find a link that leads me to the cancellation process.... Ireally don't know what to do at this point, but I really don't want to renew the membership. 

    This topic has been closed for replies.
    Correct answer Peru Bob

    Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    3 replies

    T
    Tanmay31676768fz5d
    Participant
    August 15, 2023

    I have the same problem. I took adobe for a week for a free trial, the customer support talked me into extending the trial period to 3 months. Now that I want to cancel it is asking for a lot of money. THIS IS ABSOLUTELY UNFAIR. Chat support says I have to pay Rs.800 per month. Why should I have to pay for a free trial service? Why should I be forced to continue at the threat of money being deducted from my credit card? I am going to post on Twitter, Insta and Facebook and let the world know about the shady practices that Adobe follows. Customers have a right to cancel their subscription. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 15, 2023

    @Tanmay31676768fz5d 

     

    these are user forums.  you can post your issue, but to resolve it, you need to contact adobe support (which i know you've done).

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 6, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    May 6, 2021

    Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    C
    Cookie5EFCAuthor
    Participant
    May 7, 2021

    Thank you so much for your response, I'm in contact with custumer service right now. 

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